Job Description
As a Customer Service Representative, you will be the voice of our company, ensuring that our clients receive exceptional service and support. Your role is essential in building strong relationships and enhancing client satisfaction, which directly contributes to our reputation and success.
Job Responsibilities
- Respond promptly to client inquiries via phone, email, or in-person, providing clear and accurate information.
- Address and resolve customer complaints and concerns with professionalism and empathy.
- Maintain detailed records of client interactions, feedback, and issues for continuous improvement.
- Collaborate with other departments to ensure a seamless client experience and address any service-related challenges.
Qualifications
- High school diploma; an associate’s degree is preferred.
- Experience in customer service or a related field, demonstrating a strong client-focused approach.
- Excellent communication, problem-solving, and interpersonal skills.
Other Benefits
- Competitive salary with performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- Opportunities for career growth and professional development.
- A supportive and dynamic work environment.
